Privacy Policy for Gateway Home Services
Gateway Home Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, and any details you provide when requesting handyman services
Communication Information: Messages, responses, and preferences related to SMS communications
Service Information: Details related to your service requests
How We Collect Information
We collect information in the following ways:
When you submit your information through our website or contact forms
When you communicate with us via SMS
When you directly provide information to request services
How We Use Information
We use your information to:
Connect you with handyman service providers
Respond to your inquiries and service requests
Communicate with you via SMS regarding your request
Maintain internal records and improve service delivery
SMS & Communications
By providing your phone number, you consent to receive SMS messages from Gateway Home Services.
These messages may include:
Service-related communications
Follow-ups regarding your request
Customer support messages
SMS Terms:
Message frequency may vary
Message and data rates may apply
You can opt out at any time by replying STOP
For assistance, reply HELP
Consent to receive SMS messages is not a condition of purchase
Data Protection Commitment:
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customer opt-in data is never sold, rented, or shared for marketing purposes.
Data Sharing Policy
Gateway Home Services does not sell, rent, or share personal information for marketing or promotional purposes.
We may provide necessary information to service providers strictly for the purpose of fulfilling your requested handyman services. This is limited to what is required to complete the service.
SMS consent and opt-in data are never shared with affiliates or third parties for marketing purposes.
Cookies & Tracking Technologies
Gateway Home Services does not use cookies, tracking pixels, or similar tracking technologies on its website.
Data Security Practices
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, including providing services and complying with legal obligations.
Third-Party Services
Gateway Home Services uses GoHighLevel as its customer relationship management platform.
GoHighLevel acts as a data processor and securely stores:
Contact information
Communication records
Service inquiries
GoHighLevel enables communication through SMS and supports internal workflows necessary to operate our services.
Your Rights & Choices
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information, where applicable
To exercise these rights, please contact us using the information below.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message.
You may also contact us directly to request removal from communications.
Children’s Information
Gateway Home Services does not knowingly collect personal information from children under the age of 13. If such information is identified, it will be promptly removed.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
Gateway Home Services
Website: https://www.gatewayhomeservices.org/
Email: [email protected]
Phone: +1 844-245-1133
Address: 23678 Jenny Lane, Jerseyville, Illinois 62052, United States